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The Electronic Records Management Specialist Certificate Live Classroom Course

 

Introduction

The Electronic Records Management (ERM) Certificate Program is designed from global best practices among our 65,000 members. It explores records management in relation to the business needs of all types of organizations, whether in the public or private sector, embracing all records, but with a particular emphasis on electronic records.

 

AIIM is an association that provides education, research, and best practices to help organizations find, control, and optimize their information. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. Today, AIIM is international in scope, independent, implementation-focused, and, as the representative of the entire Enterprise Content Management industry - including users, suppliers, and the channel - acts as the industry's intermediary.

 

Newly Revised and Updated

AIIM has revised and updated the course material for its ERM Practitioner and Specialist (and combined, its Master) courses. The original content was developed in 2006 and there have been substantial changes in the methods, standards and technologies for addressing electronic records management (ERM) since that time.  AIIM has also taken the comments made by its thousands of students who have taken the courses, online and in our classrooms, and have consolidated and improved the course curriculum.

 

Students, who have completed the ERM program previously, should consider taking this newer version to enhance their skills and strengthen what they learned in the prior course. In addition to updating their certificates and designations, attending the revised program will bring benefit from the expanded focus on new content types (wikis, blogs, etc.), tighter focus on email (capture and retention), changes in the vendor landscape, new best practices and standards (MoReq2) and our ERM implementation segment based on the ISO/TR 15489-2:2001.

Course Development

The course objectives and content are defined and reviewed by AIIM Education Advisory Groups in North America and Europe, representing AIIM’s more than 65,000 members. These Education Advisory Groups have the following members:

 

@doc

Fujitsu

Accenture

Gambro

Albistur Consulting

Gartner

Barclays Capital

Gimmal Group

Bill and Vieve Gore School of

GlaxoSmithKline

       Business, Westminster College

Harris Corporation

BP

Hartman Communicatie

CCRM Associates

Health First

   Chevron Phillips Chemical Company

Hewlett-Packard

CIA

Hyland Software

Crown Partners

IBM

Doculabs

Inforesight Limited

 

The course materials were developed in partnership with Access Sciences Corporation based on requirements and best practices defined by the above companies.

 

Course Description

The ERM Specialist Certificate Program covers global best practices for ERM implementation and related processes such as Business and Systems analysis, Developing a Business Case, Business and System Requirements, Project Management, and Roll out. You will also gain knowledge on advanced topics including Enterprise ERM and Emerging Issues. You will receive an ERM Workbook and access to supporting ERM online modules and exam. This will be accompanied by a short reference handout which will include an annotated entity-relationship model and abbreviated glossary. It will also include a list of useful references (such as URLs for software certification scheme websites).

 

We recommend that all course attendees have a good understanding of ERM concepts such as Classification Schemes, Metadata, Security, Retention, Preservation and Disposal before attending the ERM Specialist training program, or that they first take the AIIM ERM Practitioner training program.

 

Course Objectives

  • Manage an ERM program consisting of several coordinated projects

  • Identify the stakeholders of an ERM program

  • How to carryout business and technology assessments

  • Develop a Business Case for ERM

  • Identify the business and system requirements of the ERM system

  • Understand information governance

  • Identify records management policies and procedures

  • Learn how to design records management processes

  • Learn how to design records technology solutions

  • Understand model offices and pilot implementation

  • Define and explain the project work products for ERM implementation

  • Understand what is meant by benefits realization

  • Learn about discovery and disclosure activities

  • Learn how to address trans-jurisdictional records management issues

  • Understand records management issues with email, mobile communication devices and E2.0 technologies

 

Course Designation

You will be awarded the AIIM ERM Specialist (ERMs) designation after passing the online exam. This is an AIIM standard for industry professionalism and knowledge. By earning this designation, you can call yourself an AIIM ERM Specialist. You can use the associated logo and title on your business card, email signature, web page, etc. The exam is available via the Internet and you must pass it within 6 months of attending the training course. The designation is valid for 5 years.

 

Who should attend AIIM’s ERM Specialist Class?

The ERM Specialist Class is designed for Business Managers, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Management Professionals, as well as for solution integrators and providers, sales consultants, project managers, and technical staff.

 

Audiences

  • Regulatory (audit, CPA, financial, governmental)

  • IT Management

  • Technical staff

  • Record Management personnel

  • Business Process Management staff

  • Executives

  • Business Unit (line staff & management)

  • Compliance Officers and staff

  • Implementation team - IT and business

  • Suppliers/Solution Providers/Vendors

  • Change agents

 

How will I learn at AIIM’s ERM Specialist Class?

The course follows a proven learning model with engaging, impactful and live workshops with participative and challenging exercises. The elements of this methodology are:

  • 3 Domains: development should engage participants at three levels – emotionally (feeling – the heart); logically (thinking – the head) and practically (doing – the hand)

  • Transferability: students should always be able to see how the skills that they are developing can be used back at their workplace

  • Memory: the design of the event and the activities within it should be memorable

  • Measures: participants (and their organizations) should be able to measure the impact of the intervention

  • 5 Senses: the activities within a development program should appeal to all 5 senses wherever possible, to stimulate a range of different responses

  • Reflective Dialogue: activities are not effective unless there is a period of reflection built into a program, so that participants can reflect on their actions and plan how they would do things in future

 

Course Agenda

Day 1

  • Preliminary Investigation

  • Business Analysis

  • Business Case

  • Business and System Requirements

  • Information Governance

  • Designing the Records System

 

Day 2

  • Implementation

  • Post-Implementation

  • Discovery and Disclosure

  • Enterprise Electronic Records Management

  • Emerging Issues in Electronic Records Management

  • Next Steps

 

Please note that this AIIM ERM Certificate Program is designed to give all participants an appreciation of global best practices of ERM.  You should not expect to gain in-depth expertise in all aspect of ERM from this Program.  If you need in-depth expertise you should refer to specialist courses, references or expert assistance.

 

Summary

Training:

  • ERM Specialist Class, 2-days, 9:00 AM – 5:00 PM with a maximum of 15 attendees

  • Includes access to supporting web modules

  • Includes 3 opportunities to take and pass the AIIM ERM Specialist web exam

  • Includes English language delivery and all training materials

 

Registration Information

 

Workshop Pricing

Course Name

Days

$US

AIIM/ARMA Member

$US

Non-Member

$CN AIIM/ARMA

Member

$CN

Non-Members

Specialist

2

$1050

$1160

$CN 1250

$CN 1400

Click on the "ERM Registration" link on the right-hand column or click here to register.

 

 

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